IT Support Engineer
We are looking for brilliant minds to reinforce our teams in India. If you recognize yourself in this profile, we are looking forward to receiving your application!
Job Description
We are looking to hire a skilled IT support engineer to assist our users with all IT related technical support issues. As an IT support engineer, you will diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships. You may also be required to install new software applications and train user on proper application use.
To ensure success as an IT support engineer, you should have in-depth knowledge of business software and hardware systems, excellent troubleshooting skills, and high-level interpersonal skills. Ultimately, a top-class IT support engineer resolves all IT issues quickly and effectively while maintaining a good relationship with the client.
Job Responsibilities:
- Installing and configuring client computer systems.
- Responding to user IT support requests.
- Meeting with users to diagnose software, networking, or hardware issues.
- Providing technical support on-site or via remote-access systems.
- Offering solutions that meet the needs of the users.
- Repairing hardware malfunctions, software issues, and networking problems.
- Follow the group’s guidelines and processes.
- Raise incident and requests to fulfil and track the tasks achieved.
- Maintaining good client relations and colleagues collaboration
- Tracking and managing work records through our central ticketing system
- Escalate issues to Level 3 support team when needed
- Compiling job reports.
Qualifications
- Bachelor’s degree in information technology or computer science.
- Proven work experience as a technical support engineer.
- Knowledge of computer hardware and networking systems.
- Good time management skills.
- Good interpersonal skills.
- Ability to troubleshoot complex hardware and software issues.
- Excellent written and verbal communication skills.
- Ability to think creatively.
Bengaluru
Life at PAMP Technologies
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Career development
Escalate your career growth with our dedicated programs. We also offer technical masterclasses to always be on top of the latest technology & trends. -
Flexible working
We value work-life balance and support flexible working solutions and parental leave. -
Teambuilding activities
Join our games committee or take part in our mind-boggling hackathons. -
Birthday, Marriage and Birth Gift policy
Your life's journey is also important to us. We celebrate your milestones by giving you a leave of absence and a gift. -
Special celebrations
We organise memorable events to celebrate birthdays, festive holidays and various other celebrations. -
Corporate social responsibility program
Two projects are selected on a yearly basis. All employees have the opportunity to pitch their ideas.
Workplace & culture
We are a diverse and inclusive team who are proud to be different. Our deep-rooted culture enables everyone to thrive. We want to innovate and be inspired by those around us.
About PAMP TECHNOLOGIES
IT Support Engineer
We are looking for brilliant minds to reinforce our teams in India. If you recognize yourself in this profile, we are looking forward to receiving your application!
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