Job Description

We are looking to hire a skilled IT support engineer to assist our users with all IT related technical support issues. As an IT support engineer, you will diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships. You may also be required to install new software applications and train user on proper application use.

To ensure success as an IT support engineer, you should have in-depth knowledge of business software and hardware systems, excellent troubleshooting skills, and high-level interpersonal skills. Ultimately, a top-class IT support engineer resolves all IT issues quickly and effectively while maintaining a good relationship with the client.

Job Responsibilities:

• Installing and configuring client computer systems.
• Responding to user IT support requests.
• Meeting with users to diagnose software, networking, or hardware issues.
• Providing technical support on-site or via remote-access systems.
• Offering solutions that meet the needs of the users.
• Repairing hardware malfunctions, software issues, and networking problems.
• Follow the group’s guidelines and processes.
• Raise incident and requests to fulfil and track the tasks achieved.
• Maintaining good client relations and colleagues collaboration
• Tracking and managing work records through our central ticketing system
• Escalate issues to Level 3 support team when needed
• Compiling job reports.

Qualifications

• Bachelor’s degree in information technology or computer science.
• Proven work experience as a technical support engineer.
• Knowledge of computer hardware and networking systems.
• Good time management skills.
• Good interpersonal skills.
• Ability to troubleshoot complex hardware and software issues.
• Excellent written and verbal communication skills.
• Ability to think creatively.