Support Engineer-Openlink

We are looking for brilliant minds to reinforce our teams in India. If you recognize yourself in this profile, we are looking forward to receiving your application!
Scroll to content

Job mission

 

Looking for a Support Engineer with extensive experience in supporting Application

Key responsibilities

 

Research and identify solutions to application L1/L2 issues

Ask customers targeted questions to quickly understand the root of the problem and initial analysis.

Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

Perform triage/critical analysis of change requests and defects raised

Prepare knowledge base documentation for issues raised by end users

Application support, onsite & offshore working mode

Flexibility to work in shifts (Swiss Shift)

 

Desirable Skills, Qualifications and Experience

 

Experience :3- 6 yrs

Hands on experience on Excel Reports, Power Point

Hands on experience on SQL queries and working experience on Oracle Database

Excellent problem solving and Communication Skills

 

 

 

 

Additional information

  • Remote status

    Temporarily remote

Or, know someone who would be a perfect fit? Let them know!

Department

Bengaluru

PAMP Technologies India Pvt Ltd
560102 Bengaluru Directions +91 80 22583200 View page

Life at PAMP Technologies

Discover the benefits our staff enjoys!

  • Career development

    Escalate your career growth with our dedicated programs. We also offer technical masterclasses to always be on top of the latest technology & trends.

  • Flexible working

    We value work-life balance and support flexible working solutions and parental leave.

  • Teambuilding activities

    Join our games committee or take part in our mind-boggling hackathons.

  • Birthday, Marriage and Birth Gift policy

    Your life's journey is also important to us. We celebrate your milestones by giving you a leave of absence and a gift.

  • Special celebrations

    We organise memorable events to celebrate birthdays, festive holidays and various other celebrations.

  • Corporate social responsibility program

    Two projects are selected on a yearly basis. All employees have the opportunity to pitch their ideas.

Workplace & culture

We are a diverse and inclusive team who are proud to be different. Our deep-rooted culture enables everyone to thrive. We want to innovate and be inspired by those around us. 

Already working at PAMP TECHNOLOGIES?

Let’s recruit together and find your next colleague.

Teamtailor

Applicant tracking system by Teamtailor