Workplace & culture
We are a diverse and inclusive team who are proud to be different. Our deep-rooted culture enables everyone to thrive. We want to innovate and be inspired by those around us.
Job mission
Looking for a Support Engineer with extensive experience in supporting Application
Key responsibilities
Research and identify solutions to application L1/L2 issues
Ask customers targeted questions to quickly understand the root of the problem and initial analysis.
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Perform triage/critical analysis of change requests and defects raised
Prepare knowledge base documentation for issues raised by end users
Application support, onsite & offshore working mode
Flexibility to work in shifts (Swiss Shift)
Desirable Skills, Qualifications and Experience
Experience :3- 6 yrs
Hands on experience on Excel Reports, Power Point
Hands on experience on SQL queries and working experience on Oracle Database
Excellent problem solving and Communication Skills
Additional information
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Remote status
Temporarily remote
Or, know someone who would be a perfect fit? Let them know!
