Support Engineer-Openlink

We are looking for brilliant minds to reinforce our teams in India. If you recognize yourself in this profile, we are looking forward to receiving your application!
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Job mission


Looking for a Support Engineer with extensive experience in supporting Application

Key responsibilities


Research and identify solutions to application L1/L2 issues

Ask customers targeted questions to quickly understand the root of the problem and initial analysis.

Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

Perform triage/critical analysis of change requests and defects raised

Prepare knowledge base documentation for issues raised by end users

Application support, onsite & offshore working mode

Flexibility to work in shifts (Swiss Shift)


Desirable Skills, Qualifications and Experience


Experience :3- 6 yrs

Hands on experience on Excel Reports, Power Point

Hands on experience on SQL queries and working experience on Oracle Database

Excellent problem solving and Communication Skills





Additional information

  • Remote status

    Temporarily remote

Or, know someone who would be a perfect fit? Let them know!



PAMP Technologies India Pvt Ltd
560102 Bengaluru Directions +91 80 22583200 View page

Life at PAMP Technologies

Discover the benefits our staff enjoys!

  • Career development

    Escalate your career growth with our dedicated programs. We also offer technical masterclasses to always be on top of the latest technology & trends.

  • Flexible working

    We value work-life balance and support flexible working solutions and parental leave.

  • Teambuilding activities

    Join our games committee or take part in our mind-boggling hackathons.

  • Birthday, Marriage and Birth Gift policy

    Your life's journey is also important to us. We celebrate your milestones by giving you a leave of absence and a gift.

  • Special celebrations

    We organise memorable events to celebrate birthdays, festive holidays and various other celebrations.

  • Corporate social responsibility program

    Two projects are selected on a yearly basis. All employees have the opportunity to pitch their ideas.

Workplace & culture

We are a diverse and inclusive team who are proud to be different. Our deep-rooted culture enables everyone to thrive. We want to innovate and be inspired by those around us. 

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