Support Engineer-Openlink
We are looking for brilliant minds to reinforce our teams in India. If you recognize yourself in this profile, we are looking forward to receiving your application!
Job mission
Looking for a Support Engineer with extensive experience in supporting Application
Key responsibilities
Research and identify solutions to application L1/L2 issues
Ask customers targeted questions to quickly understand the root of the problem and initial analysis.
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Perform triage/critical analysis of change requests and defects raised
Prepare knowledge base documentation for issues raised by end users
Application support, onsite & offshore working mode
Flexibility to work in shifts (Swiss Shift)
Desirable Skills, Qualifications and Experience
Experience :3- 6 yrs
Hands on experience on Excel Reports, Power Point
Hands on experience on SQL queries and working experience on Oracle Database
Excellent problem solving and Communication Skills

Bengaluru
Life at PAMP Technologies
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Career development
Escalate your career growth with our dedicated programs. We also offer technical masterclasses to always be on top of the latest technology & trends. -
Flexible working
We value work-life balance and support flexible working solutions and parental leave. -
Teambuilding activities
Join our games committee or take part in our mind-boggling hackathons. -
Birthday, Marriage and Birth Gift policy
Your life's journey is also important to us. We celebrate your milestones by giving you a leave of absence and a gift. -
Special celebrations
We organise memorable events to celebrate birthdays, festive holidays and various other celebrations. -
Corporate social responsibility program
Two projects are selected on a yearly basis. All employees have the opportunity to pitch their ideas.
Workplace & culture
We are a diverse and inclusive team who are proud to be different. Our deep-rooted culture enables everyone to thrive. We want to innovate and be inspired by those around us.
About PAMP TECHNOLOGIES
Support Engineer-Openlink
We are looking for brilliant minds to reinforce our teams in India. If you recognize yourself in this profile, we are looking forward to receiving your application!
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