Workplace & culture
We are a diverse and inclusive team who are proud to be different. Our deep-rooted culture enables everyone to thrive. We want to innovate and be inspired by those around us.
Job mission
Looking for a Support Engineer with extensive experience in supporting Application
Key responsibilities
Research and identify solutions to application L1/L2 issues
Ask customers targeted questions to quickly understand the root of the problem and initial analysis.
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Perform triage/critical analysis of change requests and defects raised
Prepare knowledge base documentation for issues raised by end users
Application support, onsite & offshore working mode
Flexibility to work in shifts (Swiss Shift)
Desirable Skills, Qualifications and Experience
Experience :3- 6 yrs
Hands on experience on Excel Reports, Power Point
Hands on experience on SQL queries and working experience on Oracle Database
Excellent problem solving and Communication Skills
Or, know someone who would be a perfect fit? Let them know!
